Inspection, warranty and remedies are defined in writing.

Transaction-specific coverage

Warranty territory, duration, responsible service party, eligible remedy and return location vary by brand, model, market version and supply route. The formal quotation or contract—not the general catalog—states the coverage applicable to an order.

Inspection and acceptance

• Verify model, quantity, packaging and visible condition promptly after delivery.
• Record outer-carton damage before accepting the shipment where carrier procedures allow.
• Keep cartons, labels, serial-number evidence and unboxing photographs for any claim.
• Notify the sales desk within the inspection period written in the transaction documents.

Claims and remedies

A claim should identify the order, affected units, serial numbers where applicable, issue description and supporting photographs or video. After review, the agreed remedy may involve technical guidance, replacement parts, repair, credit, replacement or return. No return may be shipped without written authorization and routing instructions.

Common exclusions

• Damage caused by incorrect storage, installation, charging, voltage, handling or onward transport.
• Normal wear, consumables, opened or temperature-damaged film unless a documented supply defect is established.
• Unauthorized repair, modification, relabeling or removal of identifying marks.
• Use outside the stated product limits or destination-specific requirements.
• Commercial loss, lost resale opportunity or other indirect loss unless the signed contract states otherwise.

Agree before release

Buyers should request the exact inspection window, warranty route and return procedure during the RFQ stage. If these points are important to your resale channel, they must appear in the written quotation or contract before payment and order release.